Getting your phone repaired can be a daunting task, and not all of us are tech-savvy enough to go ahead and do it on our own. So, when it comes to sending a phone in for warranty, there are a lot of things that people think about, and there are a lot of valid concerns, as well. After all, your privacy, as well as the security of the device, are essential. Thankfully, Samsung has released a new video showing what happens behind the scenes when you send your phone in for repairs.

Thinking of sending your Samsung device in for repairs? Don't worry, your device is in safe hands

Samsung's Customer Care department has released a new video showing how your phone is handled whenever you send it in for repair. The video shows various repair centers, including walk-in and mail-in offerings, and there are also at-home offerings in some regions.

The walk-in option has the Samsung-certified technician handling the repair process on-site. This involves the technician going over the issues of the phone and using certified parts to replace whatever needs to be replaced. However, if you decide to mail your phone to Samsung, the process is slightly different. You can have a look at the video below:

When you mail your phone to Samsung for repairs, the company takes the repair process as an assembly line. This means that the phone will first go through a quality check, where the device's condition will be assessed. It will then be handed over for disassembly, and from that point, it will go through repair, assembly, and then at the end, an outgoing quality check to ensure that all the repairs made to the device are in the best condition and all the features are working.

Last but not least, Samsung also offers an at-home repair service where mobile repair vans come to you; the process works similarly to the walk-in process, where a certified technician inspects your phone before proceeding with the repairs. The best thing is that if you want to get your phone repaired, you can get up to 30% off Samsung Care Plus from today until May 21st, later this month.

Now, if you are scared of sending your Samsung device for repairs due to the privacy and sensitive nature of the data stored on your phone, the devices have a Maintenance mode that you can put the device in before sending it in for repair. You simply enable this feature before handing it off to Samsung, and you will be sure that your data remains protected.

Source: Samsung Newsroom